David Reed Uncategorized April 9, 2020 Business Reboot 2020 – Are you ready? I would venture to bet that most of you are focused on surviving the current situation with minimal ... Read More
David Reed Customer Experience, Customer Service Processes January 22, 2020 Pursue Excellence! My son, Tony, had the privilege of being part of the theater program at our high school. The kids ... Read More
David Reed Customer Experience, Customer Service October 10, 2019 Small Town Service This summer we had the privilege of traveling to a small town outside of Atlanta named Ball Ground t... Read More
David Reed Process Excellence September 30, 2019 Can your processes scale to keep up with your growth? We moved into our current home in Frisco, Texas about 16 years ago. It was a fairly new neighborho... Read More
David Reed Customer Feedback August 20, 2019 Feedback Flaws! Although I applaud most efforts to obtain feedback from a customer, some organizations make critic... Read More
David Reed Customer Service September 6, 2018 The Amazon Effect “Amazon is looking at getting into our industry.” That is one phrase that is sure to strike fear... Read More
David Reed Customer Feedback July 25, 2018 Customer Surveys – The Good, Bad, and the Ugly I am thrilled that the vast majority of organizations have started to realize that it is important t... Read More
David Reed Top 10 Customer Turnoffs July 2, 2018 Top Ten Customer Turnoffs: “Refusing to take responsibility for mistakes” “I’m sorry.” A short phrase that for some reason is difficult for people to say, both personal... Read More
David Reed Top 10 Customer Turnoffs May 16, 2018 Top Ten Customer Turnoffs: “Wrong tone of voice or poor body language” It is said that 85% percent of a message is something other than the words you speak. That includes ... Read More
David Reed Top 10 Customer Turnoffs May 2, 2018 Top Ten Customer Turnoffs: “Lack of Follow Up” If you are like me, the older I get, the more important it is to have a system to record when I have... Read More