Merging Companies: “Sharks in the Water!”
What is the first thing that happens when word gets out concerning a merger or acquisition? Your com...
4 Methods for Effective Customer Feedback
How do you know when you are meeting the needs of your customers? One sign for many businesses is th...
Championship Teamwork
One of the keys to creating a culture of exceptional customer service is having a true team. Yet onl...
Critical First Impressions
It may not be “love at first sight,” but the impression you make on your first-time customers be...
Find Your Passion!
Have you ever come across someone who obviously loves what he or she does? I had that experience a f...
The Secret to Great Customer Service
What is the secret to create a culture where great customer service comes naturally? For the past 20...
It’s the Experience
We live in a time period when we expect to be entertained at every moment. It starts with our kids h...
It’s the Experience
We live in a time period when we expect to be entertained at every moment. It starts with our kids...