Small Town Service
This summer we had the privilege of traveling to a small town outside of Atlanta named Ball Ground t...
The Amazon Effect
“Amazon is looking at getting into our industry.” That is one phrase that is sure to strike fear...
Good Intentions Will Only Get You So Far!
How many of you showed up to work today with the goal of messing up your assignment or upsetting a m...
Customer Policies??
Recently, l had an interesting experience with an organization and their “customer policy”. This...
Critical First Impressions
It may not be “love at first sight,” but the impression you make on your first-time customers be...
It’s the Experience
We live in a time period when we expect to be entertained at every moment. It starts with our kids h...