Pursue Excellence!

Pursue Excellence!

My son, Tony, had the privilege of being part of the theater program at our high school.  The kids were under the direction of Pam Hurt, and she had a way of getting the most out of the cast each year, always demanding their best.  I am by no means a talented singer...
Small Town Service

Small Town Service

This summer we had the privilege of traveling to a small town outside of Atlanta named Ball Ground to attend the wedding of a good friend’s daughter.  There was just one main street that ran through Ball Ground, Georgia with small shops lining the road.  One of the...
Feedback Flaws!

Feedback Flaws!

 Although I applaud most efforts to obtain feedback from a customer, some organizations make critical mistakes even though they have good intentions. What is wrong with the two pict​ures above? Both were displayed prominently where a customer would see them.  One at a...
The Amazon Effect

The Amazon Effect

“Amazon is looking at getting into our industry.” That is one phrase that is sure to strike fear in almost every executive. I have seen a company’s stock drop significantly just because rumors surfaced that Amazon was going to start competing in their market. The rise...