Customer Centered Consulting Group was formed in 1999 with the mission of helping individuals and organizations reach their potential. This is done by coaching clients to create effective work processes that are executed with world class customer service by teams who enjoy working together and are led by servant leaders.
About David Reed
David Reed, President of Customer Centered Consulting Group, Inc. is passionate about customer service and has created a comprehensive service plan that includes the following components:
- Program Design
- Culture Creation
- Process Improvement
- Customer Feedback Process Design
- Training Delivery
- Reinforcement & Tuning
David has an engineering background with degrees in Chemical Engineering and Computer Science from Texas A&M and has worked for Andersen Consulting, Exxon, several smaller companies, and finally at Walt Disney World in Orlando. Just over 12 years ago, David left Disney and started Customer Centered Consulting Group, Inc. (CCCG) Since then, CCCG has been providing speaking, training, and consulting services for a wide variety of clients such as Toshiba, GM, QFC, O’Reilly Auto Parts, Halliburton, and many others.
David is a featured columnist in several newsletters and the author of four books on customer service titled:
- Monday Morning Customer Service
- A Culture of Service
- Service Where it Counts
- Business Meets the Bible
David’s core competency is combining process knowledge with communication skills and service principles necessary to help any organization make significant improvements in their internal and external customer service. Even as a consultant, David is often regarded as an integral part of a leadership team and builds strong relationships with top executives, managers and supervisors, and front-line employees. David takes the best practices learned from his time at Disney and more than 25 years in the business world and combines these with information gained through his listening and facilitation skills to assist each client in reaching their service and operational goals.
David has built his career on helping organizations stand above their competition through exceptional customer service.