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Call Center Services

Call centers are a major part of many organizations.  They could be internal centers such as those providing technical computer support for a company.  They are also often created to handle customer inquiries, either in sales or support role.  David Reed from CCCG has many years of experience in the call center industry including managing several call centers for Walt Disney World.   The call center service includes the following areas:

 

  • Conduct overall assessment of an existing call center
  • Create call center measurements and scorecard
  • Call center consolidation / relocation
  • Call flow / queue design
  • IVR design & call prompt recording
  • Call handling & customer service training
  • Knowledge Management system design & implementation
  • Workforce Management & staffing consultation
  • Online chat program design
  • Call center software system selection & configuration
  • Salesforce Service Cloud configuration & implementation
  • Remote agent configuration

 

Call CCCG today if you want to discuss your call center needs.