by Dave | Oct 10, 2019 | Customer Experience, Customer Service
This summer we had the privilege of traveling to a small town outside of Atlanta named Ball Ground to attend the wedding of a good friend’s daughter. There was just one main street that ran through Ball Ground, Georgia with small shops lining the road. One of the...
by Dave | Sep 6, 2018 | Customer Service
“Amazon is looking at getting into our industry.” That is one phrase that is sure to strike fear in almost every executive. I have seen a company’s stock drop significantly just because rumors surfaced that Amazon was going to start competing in their market. The rise...
by Dave | Jan 15, 2018 | Customer Service
How many of you showed up to work today with the goal of messing up your assignment or upsetting a member or customer? I would assume the answer would be: No one. Everyone has the best intention of performing their job with excellence, but good intentions will only...
by Dave | Dec 12, 2016 | Customer Service
Recently, l had an interesting experience with an organization and their “customer policy”. This company had made the decision to publicly post all the rules and regulations on how its valued customers were to conduct business with it. It actually went past the normal...
by Dave | Jul 15, 2016 | Customer Service
We live in a time period when we expect to be entertained at every moment. It starts with our kids having multiple game systems, including portable systems that they can take with them in the car. As adults, we just graduate to more sophisticated toys. Even eating out...
