[et_pb_section fb_built=”1″ _builder_version=”4.23″ _module_preset=”default” top_divider_color=”#00143a” top_divider_flip=”vertical|horizontal” bottom_divider_color=”#000a2b” bottom_divider_flip=”horizontal” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ top_divider_arrangement=”above_content” top_divider_height=”64px” background_color=”#012840″ alt=”merger-acquisition” title_text=”merger-acquisition” background_image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/merger-acquisition.webp” background_blend=”multiply” background_position=”top_center” bottom_divider_style=”arrow2″][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”60px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][dsm_text_notation before_text=”We Help Organizations And Individuals ” notation_text=”Reach ” after_text=”Their Potential” notation_color=”#E02B20″ heading_html_tag=”h2″ _builder_version=”4.23″ _module_preset=”default” header_font=”|700|||||||” header_font_size=”56px” header_line_height=”1.4em” text_orientation=”center” hover_enabled=”0″ header_font_size_tablet=”31px” header_font_size_phone=”16px” header_font_size_last_edited=”on|desktop” header_line_height_tablet=”1.4em” header_line_height_phone=”1.2em” header_line_height_last_edited=”on|phone” global_colors_info=”{}” header_text_color=”#FFFFFF” sticky_enabled=”0″][\/dsm_text_notation][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dsm_circle_info dsm_enable_autoplay=”on” dsm_speed=”75.5s” dsm_delay=”7000″ dsm_trigger=”hover” dsm_content_animation=”fadeInDown” dsm_circle_bg_color=”#012840″ dsm_circle_active_bg_color=”#164b82″ dsm_content_icon_font_size=”42px” dsm_content_icon_color=”#8d4054″ dsm_content_icon_font_size_tablet=”42px” dsm_content_icon_font_size_phone=”42px” dsm_content_icon_font_size_last_edited=”on|phone” disabled_on=”on|off|off” _builder_version=”4.23″ _module_preset=”default” header_font=”|600|||||||” width_tablet=”” width_phone=”50%” width_last_edited=”on|phone” custom_padding=”||||false|false” custom_padding_tablet=”60px||||false|false” custom_padding_phone=”60px||||false|false” custom_padding_last_edited=”on|phone” animation_style=”zoom” hover_enabled=”0″ global_colors_info=”{}” border_color_all_dsm_circle_border=”rgba(255,255,255,0.5)” sticky_enabled=”0″ border_color_all=”#FFFFFF” border_width_all_dsm_circle_item_border=”1px”][dsm_circle_info_child dsm_circle_info_title=”Process” dsm_show_icon=”on” font_icon=”||fa||900″ dsm_content_title=”Processes” dsm_circle_info_content=”<\/p>\n
Process Excellence<\/p>\n
Customer Feedback | Loop Service Recovery | Continuous Improvement | Creating A Culture Of Speed | Case Management<\/p>\n
” dsm_content_show_icon=”on” dsm_font_icon=”||fa||900″ _builder_version=”4.23″ _module_preset=”default” background_color=”#efefef” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” parentOrderClass=”dsm_circle_info_0″ totalCount=”4″ itemIndex=”1″ sticky_enabled=”0″][\/dsm_circle_info_child][dsm_circle_info_child dsm_circle_info_title=”Systems” dsm_show_icon=”on” font_icon=”||divi||400″ dsm_content_title=”Systems” dsm_circle_info_content=”<\/p>\n
Integrated Systems<\/p>\n
Social Media \/ LinkedIn | Customer Relationship Management (CRM)<\/p>\n
” dsm_content_show_icon=”on” dsm_font_icon=”||divi||400″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#efefef” background_enable_color=”on” global_colors_info=”{}” parentOrderClass=”dsm_circle_info_0″ totalCount=”4″ itemIndex=”2″][\/dsm_circle_info_child][dsm_circle_info_child dsm_circle_info_title=”Leadership” dsm_show_icon=”on” font_icon=”||fa||900″ dsm_active_item_default=”on” dsm_content_title=”Leadership” dsm_circle_info_content=”<\/p>\n
It Starts At The Top!<\/p>\n
Modeling Service | Holding Employees Accountable | Employee Empowerment | Coaching \/ Feedback | Spending Time with Customers<\/p>\n
” dsm_content_show_icon=”on” dsm_font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#efefef” background_enable_color=”on” global_colors_info=”{}” parentOrderClass=”dsm_circle_info_0″ totalCount=”4″ itemIndex=”3″][\/dsm_circle_info_child][dsm_circle_info_child dsm_circle_info_title=”People” dsm_show_icon=”on” font_icon=”||fa||900″ dsm_content_title=”People” dsm_circle_info_content=”<\/p>\n
Hiring | Onboarding | Training \/ Job Specifics Training \/ Soft Skills | Recognition Culture | Performance Management | Career Progression<\/p>\n
” dsm_content_show_icon=”on” dsm_font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#efefef” background_enable_color=”on” global_colors_info=”{}” parentOrderClass=”dsm_circle_info_0″ totalCount=”4″ itemIndex=”4″][\/dsm_circle_info_child][\/dsm_circle_info][dsm_advanced_tabs dsm_show_arrow=”on” dsm_content_animation=”wobble” dsm_tabs_horizontal_alignment=”center” dsm_tabs_active_bg_color=”#0C71C3″ dsm_tabs_active_text_color=”#FFFFFF” dsm_tabs_active_subtitle_color=”#FFFFFF” disabled_on=”off|on|on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dsm_advanced_tabs_child dsm_title=”Process” dsm_subtitle=”Process Excellence” dsm_use_icon_image=”on” dsm_use_icon=”on” font_icon=”||fa||900″ dsm_content_title=”Process Excellence” dsm_content=”Customer Feedback | Loop Service Recovery | Continuous Improvement | Creating A Culture Of Speed | Case Management” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_advanced_tabs_0″][\/dsm_advanced_tabs_child][dsm_advanced_tabs_child dsm_title=”Systems” dsm_subtitle=”Integrated Systems” dsm_use_icon_image=”on” dsm_use_icon=”on” font_icon=”||divi||400″ dsm_content_title=”Integrated Systems” dsm_content=”Social Media \/ LinkedIn | Customer Relationship Management (CRM)” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_advanced_tabs_0″][\/dsm_advanced_tabs_child][dsm_advanced_tabs_child dsm_title=”Leadership” dsm_subtitle=”It Starts At The Top!” dsm_use_icon_image=”on” dsm_use_icon=”on” font_icon=”||fa||900″ dsm_content_title=”It Starts At The Top!” dsm_content=”<\/p>\n
Modeling Service | Holding Employees Accountable | Employee Empowerment | Coaching \/ Feedback | Spending Time with Customers<\/p>\n
” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_advanced_tabs_0″][\/dsm_advanced_tabs_child][dsm_advanced_tabs_child dsm_title=”People” dsm_subtitle=”Job Specifics Training” dsm_use_icon_image=”on” dsm_use_icon=”on” font_icon=”||fa||900″ dsm_content_title=”Job Specifics Training” dsm_content=”<\/p>\n
Hiring | Onboarding | Training \/ Job Specifics Training \/ Soft Skills | Recognition Culture | Performance Management | Career Progression<\/p>\n
” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_advanced_tabs_0″][\/dsm_advanced_tabs_child][\/dsm_advanced_tabs][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” disabled_on=”on|on|on” disabled=”on”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/7a0ceaa894b7e98c981e845e06394689-300×106-1.webp” alt=”Certified Facilitator” title_text=”Certified Facilitator” align=”center” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][dsm_text_divider header=”Certified DiSC Workplace Facilitator!” color=”#0C71C3″ _builder_version=”4.22.2″ _module_preset=”default” header_font=”|600|||||||” global_colors_info=”{}”][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ theme_builder_area=”post_content” _builder_version=”4.23″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ custom_padding=”20px||20px||true|false” background_color=”#000a2b” bottom_divider_height=”52px” bottom_divider_arrangement=”above_content” bottom_divider_flip=”vertical”][et_pb_row _builder_version=”4.23″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″ custom_padding=”||||false|false”][et_pb_column _builder_version=”4.23″ _module_preset=”default” type=”4_4″ theme_builder_area=”post_content”][dsm_animated_gradient_text _builder_version=”4.23″ _module_preset=”default” theme_builder_area=”post_content” animated_gradient_text=”Leadership, People, Processes, Systems” module_alignment=”center” gradient_one_color=”#a05800″ gradient_two_color=”#E09900″ gradient_three_color=”#FFFFFF” gradient_four_color=”RGBA(255,255,255,0)” header_font=”Poppins|600|||||||” header_text_align=”center” header_line_height_last_edited=”on|desktop” header_font_size_last_edited=”on|phone” header_font_size=”42px” hover_enabled=”0″ sticky_enabled=”0″ header_font_size_tablet=”28px” header_font_size_phone=”15px”][\/dsm_animated_gradient_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23″ _module_preset=”default” background_color=”#000000″ custom_padding=”20px||20px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” header_3_font=”Raleway|600|||||||” header_3_text_align=”center” header_3_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][dsm_image_carousel gallery_ids=”131,132,133,134,135,136,137,138,139,140,141,142,143,144,145,146,147,148,149,150,151,152,153,154,155,156,157,158,159,160,161,162,163,164″ lazyload=”on” slide_to_show=”6″ dots=”off” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][\/dsm_image_carousel][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” background_enable_pattern_style=”on” background_pattern_style=”tufted” background_pattern_color=”rgba(0,0,0,0.09)” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.22.2″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_align=”right” header_2_font_size=”62px” header_5_text_align=”right” header_5_font_size=”18px” header_2_text_align_tablet=”center” header_2_text_align_phone=”center” header_2_text_align_last_edited=”on|tablet” header_2_font_size_tablet=”28px” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone” header_5_text_align_tablet=”center” header_5_text_align_phone=”center” header_5_text_align_last_edited=”on|phone” header_5_font_size_tablet=”16px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#FFFFFF” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][dsm_card_carousel lazyload=”on” slide_to_show=”1″ speed=”600″ autoplay_speed=”6000″ pause_on_hover=”on” equal_height=”on” layout=”inline” layout_inline_order=”right” stretch_image=”on” image_alignment=”center” layout_tablet=”inline” layout_phone=”stacked” layout_last_edited=”on|phone” _builder_version=”4.22.2″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” custom_margin=”||0px||false|false” global_colors_info=”{}”][dsm_card_carousel_child admin_label=”Donna Giordana, President” title=”Quality Food Centers” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/qfc-1.jpg” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n
\u201cThank you for the excellent presentation you made at our QFC Store Managers\u2019 Retreat at Semiahmoo last month. I know that everyone attending the meeting took away valuable information that will help them when talking with customers and employees.\u201d<\/p>\n
Donna Giordana, President<\/strong><\/span><\/p>\n [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Bill Stokes” title=”Crosstex Energy” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/crosstex-energy.jpg” alt=”Crosstex” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]\u201cI just wanted to drop you a note to say thank you for taking the time to speak to the Crosstex Treating Division about customer service. Your presentation received excellent feedback from the group. Everyone especially liked the helium stick presentation to show the importance of working together as a team. The statistical examples you provided on \u201cwhy customers leave\u201d were very enlightening. Thanks again for your help.\u201d<\/p>\n Bill Stokes<\/strong><\/span>[\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Henry Stroup” title=”Coach-Net” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/coach-net-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]\u201cCustomer Centered Consulting Group, Inc. provided us with a turnkey implementation of our Salesforce.com solution which increased our sales team\u2019s buy-in through a dedication and follow through you do not see from many companies today. David took the time to really understand our business and processes which has allowed us to see a real financial return on our investment.\u201d<\/p>\n Henry Stroup<\/strong><\/span>[\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Major Laura Jane Stephens” title=”Texas Army National Guard” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/Texas-Army-National-Guard-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cAs a large staff team comprised of old dogs and new pups, we truly needed an opportunity away from the office to both learn from each other in a fun environment, as well as a thank you to my team for their hard work during the year. In planning our annual reward trip for the staff, we scheduled a block of training with David Reed and Matt Reding. My guidance to David was to provide training that focuses on understanding personality types (DISC) and team building while actively engaging all team members (and requiring team building exercises to put folks together who normally aren\u2019t).<\/p>\n The training was fantastic! Our team learned how to identify the four different personality types, how to interact with each other, to think outside of the normal processes, and to use our competitive natures in a positive way that benefits the whole.\u201d<\/p>\n Major Laura Jane Stephens [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Nancy Dreicer” title=”Florida’s Department of Children & Families” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/Florida-Department-Children-Families-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cI have worked with many consulting firms over my corporate career and have seen the best consultants can offer and the worst. I\u2019ve found you to be refreshingly candid, enthusiastic, and practical. A consultant who doesn\u2019t want to develop a binder, but who wants to work with the team to accomplish real change.<\/p>\n I would highly recommend you to anyone committed to changing their organization, streamlining processes and improving customer focus.\u201d<\/p>\n Nancy Dreicer [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Patrice Fogarty” title=”City of La Porte Texas” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/City-La-Porte-Texas-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cThank you so much for spending time with the employees at the City of La Porte. I\u2019ve heard nothing but positive, enthusiastic comments. When employees are presented with the opportunity for mandatory training, they typically go into it with slight enthusiasm. I know our employees enjoyed the training because they\u2019ve said they wish we could\u2019ve had a longer time with you. And they said they had fun! You don\u2019t hear that very often associated with training.<\/p>\n Having been lucky enough to enjoy a two-day seminar with you through the Texas Municipal Clerks Association, I understand why they wanted more time. You\u2019re simply a great presenter, and people feel like they know you and connect with you. What you teach, folks can apply to their work lives and personal lives. The way you impart the finer points and advantages of having a culture of service are memorable.\u201d<\/p>\n Patrice Fogarty [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Phyllis Evans” title=”O’Reilly Auto Parts” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/OReilly-Auto-Parts-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cThe time and effort you put into preparing for and customizing the presentation to fit our business and company was evident and appreciated.\u00a0 We received much feedback from the participants, and all were very complimentary of not only you and your presentation style, but most importantly, of what you taught them that they can put into action in their districts and territories.\u201d<\/p>\n Phyllis Evans [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Ron Tiesler” title=”BenefitMall” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/benefitmall-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cI wholeheartedly recommend David Reed and his commitment to partnering with an organization to build A Culture of Service.\u00a0 We partnered with David to leverage his experience in development of an in-house service program for our organization. David and his team conducted a thorough Needs Analysis, praised our organization for work done to date and provided recommendations for contributing to the initiative objectives. We are pleased with the finished product; now looking forward to implementation and the benefits to be derived.<\/p>\n David\u2019s easy going manner belies his expertise. David is not only creative; he possesses the rare skill of being able to communicate ideas and their associated benefits effectively, which in our case resulted putting the workshop\u2019s future facilitators at ease during the Train-the-Trainer.\u201d<\/p>\n Ron Tiesler [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Jennifer Zufelt” title=”City of Cuero Texas” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/city-of-cuero-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cI can\u2019t tell you how much everyone enjoyed the customer service training. I received a lot of feedback from all departments. They all gained useful information as well as enjoyed the program. You kept it lively and was able to get everyone involved. Thank you so much for coming all the way to Cuero and I look forward to your customer service tips of the day!\u201d<\/p>\n Jennifer Zufelt [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Scott Williams” title=”National Motor Club” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/nmc-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cDavid also has the ability to transition from a technical role to a management role where appropriate. The skill to \u201cbridge the gap\u201d between the technical and the functional make him an excellent facilitator between all personnel in the business. Rarely does a person possess this exceptional talent.<\/p>\n He successfully completes work either through individual effort or through the leadership of others. He works with the highest level of honesty and integrity. The quality of his work consistently exceeds expectations. I highly recommend him and any resource that he endorses.\u201d<\/p>\n Scott Williams [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Joanne Robertson” title=”Family Support Services of North Florida” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/fss-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cDavid provides a well organized, informative presentation that is appropriate for all levels of an organization. David is professional, friendly, and very knowledgeable. I would recommend his Customer Service workshop to any organization – from those who need Customer Service 101 to those who need a refresher course in how to provide good customer service.\u201d<\/p>\n Joanne Robertson<\/strong><\/span><\/p>\n [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Rod Morris” title=”Trinity Christian Academy” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/tca-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cI am writing to let you know how much our faculty benefited from our recent team building experience with your company, CCCG, Inc. The day was even more successful than I anticipated. You set the agenda well, interspersed perfect breaks for snacks, reflection and social interaction. We were wrapping up our last event and I had not even glanced at my watch. Our faculty will have a more productive and effective year because we spent one day growing together as a team. Thank you for such a significant and life changing experience.\u201d<\/p>\n Rod Morris [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”David Dennis” title=”Florida’s Department of Children & Families” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/fdcf-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cDavid\u2019s strategy is to not only produce an informative report at the conclusion of the engagement, but to work closely with the leadership team to identify problems and help the team implement a change in personnel or a process to correct the situation. The assessment process raised the level of urgency and accountability within the entire department. He also facilitated several critical team-building strategic planning meetings with Senior Management and our Executive Team.\u201d<\/p>\n David Dennis [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Geraldine Gallagher” title=”Valencia Community College Foundation, Orlando Florida” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/valencia-college-foundation-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cI have had the pleasure of working with David Reed for nearly two years in a consulting relationship with Valencia Foundation. He has proven to be an insightful, committed, forward-thinking, creative, solution-oriented member of our team. David has been involved in many aspects of an organizational turnaround, including human resources, technology implementation, planning, marketing, customer service and development.\u201d<\/p>\n Geraldine Gallagher [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Scott R. Pierre” title=”Holy Land Experience, Orlando Florida” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/holy-land-experience-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cYou were extremely thorough during the discovery phase as you identified areas that required our attention, and it was obvious that you have great experience in organizational effectiveness, management and employee relations. You quickly processed your data and created and presented a very useful report that allowed all of us to visualize the state of our organization and what we needed to do to address the issues. Your disarming, yet professional approach served us all very well and resulted in the best possible outcome.\u201d<\/p>\n Scott R. Pierre [\/dsm_card_carousel_child][dsm_card_carousel_child admin_label=”Keith Newton” title=”Concentra” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/concentra-logo.jpg” alt=”Coachnet” button_url_new_window=”1″ _builder_version=”4.22.2″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#0c71c3″ global_colors_info=”{}” parent_button=”off” parent_header_level=”h3″ parent_stretch_image=”on”]<\/p>\n \u201cOver the last three years, Customer Centered Consulting Group has worked extensively with Concentra in a number of areas. Their assessment and survey services have been particularly valuable and have greatly assisted us in focusing our resources on the most critical areas with the highest potential return. Because our people are our most important asset, gathering their input is critical in assisting our senior leadership team to chart a course for continued success in the future. CCCG\u2019s ability in this year\u2019s employee survey to gather feedback from over 70% or 4,065 of our colleagues was remarkable. Equally significant was the way they were able to distill that feedback into meaningful reports and then help us implement key changes which have contributed to our success. By conducting our last two annual colleague surveys for us, CCCG has helped us determine which of our improvement efforts have been most successful and identify those areas in which we have some additional room for improvement.\u201d<\/p>\n Keith Newton [\/dsm_card_carousel_child][\/dsm_card_carousel][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23″ _module_preset=”default” top_divider_color=”#00143a” top_divider_flip=”vertical|horizontal” bottom_divider_style=”slant2″ bottom_divider_color=”#164b82″ bottom_divider_flip=”horizontal” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ top_divider_arrangement=”above_content” top_divider_height=”64px” disabled_on=”on|on|on” disabled=”on”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”60px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” 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Spending Time with Customers<\/p>\n ” dsm_content_show_icon=”on” dsm_font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#efefef” background_enable_color=”on” global_colors_info=”{}” parentOrderClass=”dsm_circle_info_1″ totalCount=”4″ itemIndex=”3″][\/dsm_circle_info_child][dsm_circle_info_child dsm_circle_info_title=”People” dsm_show_icon=”on” font_icon=”||fa||900″ dsm_content_title=”People” dsm_circle_info_content=”<\/p>\n Hiring | Onboarding | Training \/ Job Specifics Training \/ Soft Skills | Recognition Culture | Performance Management | Career Progression<\/p>\n ” dsm_content_show_icon=”on” dsm_font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#efefef” background_enable_color=”on” global_colors_info=”{}” parentOrderClass=”dsm_circle_info_1″ totalCount=”4″ itemIndex=”4″][\/dsm_circle_info_child][\/dsm_circle_info][dsm_advanced_tabs dsm_show_arrow=”on” dsm_content_animation=”wobble” dsm_tabs_horizontal_alignment=”center” dsm_tabs_active_bg_color=”#0C71C3″ dsm_tabs_active_text_color=”#FFFFFF” dsm_tabs_active_subtitle_color=”#FFFFFF” disabled_on=”off|on|on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dsm_advanced_tabs_child dsm_title=”Process” dsm_subtitle=”Process Excellence” dsm_use_icon_image=”on” dsm_use_icon=”on” font_icon=”||fa||900″ dsm_content_title=”Process Excellence” dsm_content=”Customer Feedback | Loop Service Recovery | Continuous Improvement | Creating A Culture Of Speed | Case Management” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_advanced_tabs_1″][\/dsm_advanced_tabs_child][dsm_advanced_tabs_child dsm_title=”Systems” dsm_subtitle=”Integrated Systems” dsm_use_icon_image=”on” dsm_use_icon=”on” font_icon=”||divi||400″ dsm_content_title=”Integrated Systems” dsm_content=”Social Media \/ LinkedIn | Customer Relationship Management (CRM)” _builder_version=”4.22.2″ 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_module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_advanced_tabs_1″][\/dsm_advanced_tabs_child][\/dsm_advanced_tabs][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” disabled_on=”on|on|on” disabled=”on”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/7a0ceaa894b7e98c981e845e06394689-300×106-1.webp” alt=”Certified Facilitator” title_text=”Certified Facilitator” align=”center” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][dsm_text_divider header=”Certified DiSC Workplace Facilitator!” color=”#0C71C3″ _builder_version=”4.22.2″ _module_preset=”default” header_font=”|600|||||||” global_colors_info=”{}”][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.23″ 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_builder_version=”4.22.2″ _module_preset=”default” header_font_size=”62px” background_color=”rgba(10,0,0,0.6)” background_enable_color=”on” background_image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/multiethnic-businessmen-discussing-new-business-3.webp” background_enable_image=”on” background_position=”bottom_right” background_blend=”multiply” header_font_size_tablet=”58px” header_font_size_phone=”33px” header_font_size_last_edited=”on|desktop” header_line_height_tablet=”” header_line_height_phone=”” header_line_height_last_edited=”on|desktop” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n Drive Growth and Success with Our Comprehensive Business Consulting Solutions.<\/p>\n [\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23″ _module_preset=”default” top_divider_color=”rgba(10,0,0,0.11)” top_divider_height=”67px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ background_color=”#efefef”][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”60px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” header_3_font=”|700|||||||” header_3_text_color=”#164b82″ header_3_font_size=”36px” text_orientation=”center” text_font_size_tablet=”12px” text_font_size_phone=”12px” text_font_size_last_edited=”on|desktop” header_3_font_size_tablet=”28px” header_3_font_size_phone=”28px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n Innovative Solutions To Move Your Business Forward<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” animation_style=”fade” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”Culture of Service” content_horizontal_alignment=”flex-start” content_equal_height=”on” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/customer-service.webp” image_alignment=”center” button_text=”Learn More” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTI3MiJ9fQ==@” button_url_new_window=”1″ _builder_version=”4.23″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”14px” hover_enabled=”0″ border_width_all=”1px” border_color_all=”#b5b5b5″ border_width_top=”3px” border_color_top=”#164b82″ box_shadow_style=”preset3″ global_colors_info=”{}” sticky_enabled=”0″ background_color=”#FFFFFF”]<\/p>\n One of the goals of the Customer Centered Consulting Group is to help every client create a culture that values customer service, both to internal co-workers and external customers.<\/p>\n [\/dsm_card][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”Call Center Consulting” content_horizontal_alignment=”flex-start” content_equal_height=”on” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/call-center-consulting-1024×683.jpg” image_alignment=”center” alt=”team building” button_text=”Learn More” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTc4OSJ9fQ==@” button_url_new_window=”1″ _builder_version=”4.23″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”14px” hover_enabled=”0″ border_width_all=”1px” border_color_all=”#b5b5b5″ border_width_top=”3px” border_color_top=”#164b82″ box_shadow_style=”preset3″ global_colors_info=”{}” background_color=”#FFFFFF” sticky_enabled=”0″]<\/p>\n Is a call center part of your organization\u2019s operation? Whether you have in-house agents or involve an outside strategic partner, Customer Centered Consulting Group can help improve your ability to serve your customers.<\/p>\n [\/dsm_card][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”Culture & Team Building” content_horizontal_alignment=”flex-start” content_equal_height=”on” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/team-building.webp” image_alignment=”center” alt=”leadership development” button_text=”Learn More” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTI4MyJ9fQ==@” button_url_new_window=”1″ _builder_version=”4.23″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”14px” hover_enabled=”0″ border_width_all=”1px” border_color_all=”#b5b5b5″ border_width_top=”3px” border_color_top=”#164b82″ box_shadow_style=”preset3″ global_colors_info=”{}” background_color=”#FFFFFF” sticky_enabled=”0″]<\/p>\n Many organizations have started to realize that they can have a great product or service, but without a positive culture and engaged employees, they will not reach their potential.<\/p>\n [\/dsm_card][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” animation_style=”fade” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”Leadership Development” content_horizontal_alignment=”flex-start” content_equal_height=”on” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/leadership-development.webp” image_alignment=”center” alt=”leadership development” button_text=”Learn More” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTMwMiJ9fQ==@” button_url_new_window=”1″ _builder_version=”4.23″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”14px” hover_enabled=”0″ border_width_all=”1px” border_color_all=”#b5b5b5″ border_width_top=”3px” border_color_top=”#164b82″ box_shadow_style=”preset3″ global_colors_info=”{}” background_color=”#FFFFFF” sticky_enabled=”0″]<\/p>\n A leader\u2019s most important responsibility is to develop the professional skills and capabilities of his or her people.<\/p>\n [\/dsm_card][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”Salesforce.com Implementation” content_horizontal_alignment=”flex-start” content_equal_height=”on” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/salesforce.webp” image_alignment=”center” alt=”salesforce” button_text=”Learn More” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTMxMyJ9fQ==@” button_url_new_window=”1″ _builder_version=”4.23″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”14px” hover_enabled=”0″ border_width_all=”1px” border_color_all=”#b5b5b5″ border_width_top=”3px” border_color_top=”#164b82″ box_shadow_style=”preset3″ global_colors_info=”{}” background_color=”#FFFFFF” sticky_enabled=”0″]<\/p>\n Managing all the information related to your customers is a challenge. Using a Customer Relationship Management (CRM) tool can help ensure your organization maximizes your relationship with each customer.<\/p>\n [\/dsm_card][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”M&A Services” content_horizontal_alignment=”flex-start” content_equal_height=”on” image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/merger-acquisition.webp” image_background_position=”top” image_alignment=”center” alt=”merger-acquisition” button_text=”Learn More” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTMyOSJ9fQ==@” button_url_new_window=”1″ _builder_version=”4.23″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”14px” hover_enabled=”0″ border_width_all=”1px” border_color_all=”#b5b5b5″ border_width_top=”3px” border_color_top=”#164b82″ box_shadow_style=”preset3″ global_colors_info=”{}” background_color=”#FFFFFF” sticky_enabled=”0″]<\/p>\n Without customers most businesses would cease to exist. Ensuring the stability of your customers must be a key consideration for any organization going through a merger or acquisition.<\/p>\n [\/dsm_card][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#efefef” background_image=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/Healthcare-Image.jpg” background_blend=”soft-light” global_colors_info=”{}”][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dsm_text_divider header=”Case Study” color=”#0C71C3″ _builder_version=”4.22.2″ _module_preset=”default” header_level=”h2″ header_font=”|700|||||||” header_font_size=”42px” custom_margin=”||10px||false|false” custom_padding=”||||false|false” header_font_size_tablet=”36px” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.22.2″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#0C71C3″ closed_toggle_background_color=”#164b82″ module_class=”homepage-accordion” _builder_version=”4.22.2″ _module_preset=”default” toggle_text_color=”#FFFFFF” toggle_level=”h3″ toggle_font=”|600|||||||” global_colors_info=”{}”][et_pb_accordion_item title=”The Challenge” open=”on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”]This national healthcare provider was looking for a partner to guide their effort to raise the bar on patient care and employee engagement.[\/et_pb_accordion_item][et_pb_accordion_item title=”Our Solution” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We were retained initially to give a keynote address at a national leadership conference. This then led to a number of multi-year projects included the following:<\/p>\n Employee Engagement Survey:<\/strong> Customized our employee engagement survey and conducted an annual employee survey for 8,000+ employees for three consecutive years. Analyzed the data, prepared a set of reports, and led the leadership team through an action planning process. This became a major source of data in the company\u2019s annual planning process.<\/p>\n Patient Care Enhancement:<\/strong> We led a team that visited a cross-section of clinics and then developed a plan to raise the level of patient care and customer service. Call Center Consolidation:<\/strong> We lead the effort to consolidate multiple regional call centers to two national call centers. This included defining the requirements for the new phone system, assisting the development of call routing and queue management protocols and training all employees on customer service excellence.<\/p>\n Executive Coaching:<\/strong> We were selected to coach several leadership team members. Utilizing our executive coaching model, we obtained 360-degree feedback, developed a customized coaching plan, and then met regularly with each leader being coached.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”The Result” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]The organization successfully consolidated operations resulting in significant cost savings and consistency in the delivery of several of their core services. The employee survey and the resulting actions taken as a result of the planning process led to many process enhancements and an improvement in the relationship between the leadership team and the rest of the associates. The executive coaching produced significant results for each leader being coached.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.22.2″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/Healthcare-Image.jpg” alt=”Healthcare” title_text=”Healthcare” align_tablet=”center” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.22.2″ _module_preset=”default” border_radii=”on|1px|1px|1px|1px” border_width_all=”1px” border_color_all=”#0C71C3″ global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTQzMiJ9fQ==@” 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Recruiting Battalion Executive Officer<\/strong><\/span><\/p>\n
You certainly are a star in the \u201cbest\u201d category. You worked in a \u201chands on\u201d way with my team to assess where we stood with regard to leadership, customer service, and community stewardship and helped us build a plan to improve in areas of weakness.<\/p>\n
District Administrator<\/strong><\/span><\/p>\n
City Secretary<\/strong><\/span><\/p>\n
V.P. Store Administration<\/strong><\/span><\/p>\n
Executive Director<\/strong><\/span><\/p>\n
City Secretary<\/strong><\/span><\/p>\n
Vice President, Marketing<\/strong><\/span><\/p>\n
Principal<\/strong><\/span><\/p>\n
District Administrator, Orlando District<\/strong><\/span><\/p>\n
President<\/strong><\/span><\/p>\n
Chairman of the Board<\/strong><\/span><\/p>\n
President<\/strong><\/span><\/p>\nWhat We Offer For You<\/h3>\n
Call Center Consulting: We were engaged to review the operations of a major call center and provide concrete improvement ideas. We also designed and delivered a customer service training program for all call center leadership and call agents.<\/p>\nNational Healthcare Provider<\/h3>\n
We Can Help You To Grow Your Business<\/h2>\n
We Help Organizations And Individuals <\/span>Reach <\/span>Their Potential<\/span><\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>