[et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”center” header_4_text_align=”center” header_4_text_color=”#164b82″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”]Customer Centered Consulting Group, or CCCG, exists to help organizations learn to improve their relationship with their customers. This is done through a wide range of consulting and training services designed to add or improve key work processes and prepare every team member to efficiently meet the needs of their customers, both internal and external.[\/et_pb_text][dsm_icon_divider use_icon=”on” font_icon=”||fa||900″ icon_color=”#164b82″ use_icon_font_size=”on” icon_font_size=”32px” icon_font_size_tablet=”26px” icon_font_size_phone=”24px” icon_font_size_last_edited=”on|desktop” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_divider][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_align=”center” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][dsm_content_timeline dsm_card_arrow=”on” dsm_tree_animation=”on” dsm_icon_image_align=”center” _builder_version=”4.22.2″ _module_preset=”default” header_text_align=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][dsm_content_timeline_child dsm_use_icon=”on” font_icon=”||fa||900″ dsm_icon_color=”#0C71C3″ dsm_title=”1999 \u2013 Establishment of Customer Centered Consulting Group” dsm_content=”<\/p>\n
After 10+ years of learning customer service and consulting best practices from companies such as Andersen Consulting, Exxon, and Walt Disney World, David Reed began providing consulting services for a handful of clients in the Orlando area.<\/p>\n
” dsm_horizontal_alignment=”left” _builder_version=”4.22.2″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”center” header_text_color=”#8d4054″ global_colors_info=”{}” parent_header_level=”h4″][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon=”on” font_icon=”||fa||900″ dsm_icon_color=”#0C71C3″ dsm_title=”2000 \u2013 Started Full Time Effort Under the CCCG Banner” dsm_content=”<\/p>\n
After three magical years at Walt Disney World, David Reed leaves to focus full time attention on a group of clients needing the services of Customer Centered Consulting Group.<\/p>\n
” dsm_horizontal_alignment=”left” _builder_version=”4.22.2″ _module_preset=”default” header_level=”h4″ header_font=”|700|||||||” header_text_align=”center” header_text_color=”#8d4054″ global_colors_info=”{}” parent_header_level=”h4″][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon=”on” font_icon=”||fa||900″ dsm_icon_color=”#0C71C3″ dsm_title=”2003 \u2013 CCCG Relocates to Texas” dsm_content=”<\/p>\n
Desiring to return to his home state and to have a more central location from which to serve clients throughout the United States, David Reed moved the company to Frisco, Texas. Frisco is a fast growing suburb on the north side of Dallas.
CCCG began a relationship with Salesforce.com as one of their initial integration partners.<\/p>\n
Formed relationship with the Ziglar company. Had the privilege to work with Zig Ziglar and his son Tom. Delivered Customer Service Training and Process Consulting services under the Ziglar umbrella.<\/p>\n
” dsm_horizontal_alignment=”left” _builder_version=”4.22.2″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”center” header_text_color=”#8d4054″ global_colors_info=”{}” parent_header_level=”h4″][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon=”on” font_icon=”||divi||400″ dsm_icon_color=”#0C71C3″ dsm_title=”2004 \u2013 Published First Book” dsm_content=”<\/p>\n
David Reed published Monday Morning Customer Service. The book was used by several national companies as part of their customer service and leadership training program.<\/p>\n
Formed a relationship the Lee Colan of The L Group and worked together on several key engagements.<\/p>\n
” dsm_horizontal_alignment=”left” _builder_version=”4.22.2″ _module_preset=”default” header_level=”h4″ header_font=”|700|||||||” header_text_align=”center” header_text_color=”#8d4054″ global_colors_info=”{}” parent_header_level=”h4″][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon=”on” font_icon=”||divi||400″ dsm_icon_color=”#0C71C3″ dsm_title=”2005 \u2013 Published \u201cBusiness Meets the Bible%22″ dsm_content=”<\/p>\n
The \u201cBusiness Meets the Bible\u201d book provides a biblical view of leadership and customer service.<\/p>\n
Created the \u201cCity of Service\u201d program designed for city government employees.<\/p>\n
” dsm_horizontal_alignment=”left” _builder_version=”4.22.2″ _module_preset=”default” header_level=”h4″ header_font=”|700|||||||” header_text_align=”center” header_text_color=”#8d4054″ global_colors_info=”{}” parent_header_level=”h4″][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon=”on” font_icon=”||divi||400″ dsm_icon_color=”#0C71C3″ dsm_title=”2006 \u2013 Published \u201cA Culture of Service%22″ dsm_content=”<\/p>\n
Published \u201cA Culture of Service\u201d and began delivering a successful training program by the same name.<\/p>\n
Many new clients added to the CCCG family.<\/p>\n
” dsm_horizontal_alignment=”left” _builder_version=”4.22.2″ _module_preset=”default” header_level=”h4″ header_font=”|700|||||||” header_text_align=”center” header_text_color=”#8d4054″ global_colors_info=”{}” parent_header_level=”h4″][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon=”on” font_icon=”||divi||400″ dsm_icon_color=”#0C71C3″ dsm_title=”2008 \u2013 2016 \u2013 Continued Serving Clients \u2013 Published \u201cService Where it Counts\u201c” dsm_content=”CCCG team members and partners continued serving a wide variety of clients.<\/p>\n
Continued implementing Salesforce.com for clients followed by support arrangements.<\/p>\n
Published \u201cService Where it Counts\u201d which is designed to encourage employees on the front line interacting daily with customers.” dsm_horizontal_alignment=”left” _builder_version=”4.22.2″ _module_preset=”default” header_level=”h4″ header_font=”|700|||||||” header_text_align=”center” header_text_color=”#8d4054″ global_colors_info=”{}” parent_header_level=”h4″][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_use_icon=”on” font_icon=”||fa||900″ dsm_icon_color=”#0C71C3″ dsm_title=”2016 to Present” dsm_content=”Customer Centered Consulting Group continues to focus on these core services:<\/p>\n
” dsm_horizontal_alignment=”left” _builder_version=”4.22.2″ _module_preset=”default” header_level=”h4″ header_font=”|700|||||||” header_text_align=”center” header_text_color=”#8d4054″ hover_enabled=”0″ global_colors_info=”{}” parent_header_level=”h4″ sticky_enabled=”0″][\/dsm_content_timeline_child][\/dsm_content_timeline][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Customer Centered Consulting Group WHO WE ARECustomer Centered Consulting Group, or CCCG, exists to help organizations learn to improve their relationship with their customers. This is done through a wide range of consulting and training services designed to add or improve key work processes and prepare every team member to efficiently meet the needs of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages\/270"}],"collection":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/comments?post=270"}],"version-history":[{"count":10,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages\/270\/revisions"}],"predecessor-version":[{"id":987521621,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages\/270\/revisions\/987521621"}],"wp:attachment":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/media?parent=270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}