{"id":987521272,"date":"2023-10-10T07:50:04","date_gmt":"2023-10-10T07:50:04","guid":{"rendered":"https:\/\/cccginc.com\/?page_id=987521272"},"modified":"2023-10-20T10:28:55","modified_gmt":"2023-10-20T10:28:55","slug":"culture-of-service","status":"publish","type":"page","link":"https:\/\/cccginc.com\/culture-of-service\/","title":{"rendered":"Culture of Service"},"content":{"rendered":"

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Building A Culture of Service<\/h1>\n

One of the goals of the Customer Centered Consulting Group is to help every client create a culture that values customer service, both to internal co-workers and external customers.[\/et_pb_text][dsm_icon_divider use_icon=”on” font_icon=”||fa||900″ icon_color=”#164b82″ use_icon_font_size=”on” icon_font_size=”32px” icon_font_size_tablet=”26px” icon_font_size_phone=”24px” icon_font_size_last_edited=”on|desktop” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_3,1_3″ make_equal=”on” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.22.2″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” header_3_font=”|600|||||||” header_3_text_align=”center” header_3_font_size=”31px” header_3_line_height=”1.3em” header_3_text_align_tablet=”center” header_3_text_align_phone=”center” header_3_text_align_last_edited=”on|phone” header_3_font_size_tablet=”23px” header_3_font_size_phone=”23px” header_3_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

To create a positive culture of service, you must excel in the following four key areas:<\/h3>\n

[\/et_pb_text][dsm_icon_list icon_color=”#0C71C3″ icon_font_size=”18px” list_layout=”horizontal” list_alignment=”center” list_space_between=”39px” _builder_version=”4.22.2″ _module_preset=”default” text_font_size=”20px” text_font_size_tablet=”18px” text_font_size_phone=”18px” text_font_size_last_edited=”on|desktop” global_colors_info=”{}”][dsm_icon_list_child text=”Leadership” font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list_child][dsm_icon_list_child text=”Processes” font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list_child][dsm_icon_list_child text=”Systems” font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list_child][dsm_icon_list_child text=”People” font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.22.2″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/A-Culture-of-Service-Program-cover-791×1024.jpg” title_text=”A-Culture-of-Service-Program-cover” _builder_version=”4.22.2″ _module_preset=”default” box_shadow_style=”preset3″ global_colors_info=”{}”][\/et_pb_image][dsm_button button_one_text=”Download” button_one_url=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/A-Culture-of-Service-Program-.pdf” button_alignment=”center” _builder_version=”4.22.2″ _module_preset=”default” custom_button_one=”on” button_one_icon=”||divi||400″ button_one_icon_placement=”left” button_one_on_hover=”off” hover_enabled=”0″ global_colors_info=”{}” button_one_url_new_window=”on” sticky_enabled=”0″][\/dsm_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”]Very rarely do employees demonstrate customer service skills that exceed those delivered by their leaders. The leader in any organization sets the example in the way the treat both external customers and those who report to them.<\/p>\n

Every organization is looking to get more out of their resources. To do this, you must have efficient processes that are built with the customer experience in mind.<\/p>\n

Along with processes, integrated systems are a necessity. Computer systems must make it easy for your employees to serve the end customer. If they have to enter data in multiple places, your chance for errors increase and the customer may suffer the consequences.<\/p>\n

Finally, every employee in a customer centered organization must be focused on the customer experience. Leaders set the pace and remove obstacles for their employees, but it is the front line team members who can make or break your company\u2019s reputation.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#efefef” background_enable_pattern_style=”on” background_pattern_style=”tufted” background_pattern_color=”rgba(0,0,0,0.1)” box_shadow_style=”preset2″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”50px|30px|50px|30px|true|true” box_shadow_style=”preset3″ global_colors_info=”{}”][dsm_text_divider header=”Training Courses” divider_position=”flex-end” _builder_version=”4.22.2″ _module_preset=”default” header_font=”|600|||||||” global_colors_info=”{}”][\/dsm_text_divider][dsm_button button_one_text=”Culture of Service” button_one_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTMzNiJ9fQ==@” button_two_text=”Service Where it Counts!” button_two_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTM0NCJ9fQ==@” button_alignment=”center” _builder_version=”4.22.2″ _dynamic_attributes=”button_one_url,button_two_url” _module_preset=”default” global_colors_info=”{}”][\/dsm_button][dsm_button button_one_text=”City of Service” button_one_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTM1MSJ9fQ==@” button_two_text=”Customer Service – Virtual via Zoom” button_two_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTMzNiJ9fQ==@” button_alignment=”center” _builder_version=”4.22.2″ _dynamic_attributes=”button_one_url,button_two_url” _module_preset=”default” global_colors_info=”{}”][\/dsm_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”50px|30px|50px|30px|true|true” box_shadow_style=”preset3″ global_colors_info=”{}”][dsm_text_divider header=”Consulting Services” divider_position=”flex-end” _builder_version=”4.22.2″ _module_preset=”default” header_font=”|600|||||||” global_colors_info=”{}”][\/dsm_text_divider][dsm_button button_one_text=”Voice of the Customer” button_one_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTM3NCJ9fQ==@” button_two_text=”Culture of Service Program” button_two_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTI4MyJ9fQ==@” button_alignment=”center” _builder_version=”4.22.2″ _dynamic_attributes=”button_one_url,button_two_url” _module_preset=”default” global_colors_info=”{}”][\/dsm_button][dsm_button button_one_text=”Operational Assessments” button_one_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTM2MiJ9fQ==@” button_two_text=”Call Center Services” button_two_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUyMTM4MyJ9fQ==@” button_alignment=”center” _builder_version=”4.22.2″ _dynamic_attributes=”button_one_url,button_two_url” _module_preset=”default” global_colors_info=”{}”][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Building A Culture of Service One of the goals of the Customer Centered Consulting Group is to help every client create a culture that values customer service, both to internal co-workers and external customers.

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<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>To create a positive culture of service, you must excel in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages\/987521272"}],"collection":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/comments?post=987521272"}],"version-history":[{"count":13,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages\/987521272\/revisions"}],"predecessor-version":[{"id":987521894,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages\/987521272\/revisions\/987521894"}],"wp:attachment":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/media?parent=987521272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}