{"id":987521329,"date":"2023-10-11T06:37:54","date_gmt":"2023-10-11T06:37:54","guid":{"rendered":"https:\/\/cccginc.com\/?page_id=987521329"},"modified":"2023-10-11T06:41:27","modified_gmt":"2023-10-11T06:41:27","slug":"ma-services","status":"publish","type":"page","link":"https:\/\/cccginc.com\/ma-services\/","title":{"rendered":"MA Services"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_4_text_align=&#8221;center&#8221; header_4_text_color=&#8221;#164b82&#8243; text_orientation=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>Assuring Customer Stability During a Merger or Acquisition<\/h1>\n<p>Without customers most businesses would cease to exist. Ensuring the stability of your customers must be a key consideration for any organization going through a merger or acquisition.[\/et_pb_text][dsm_icon_divider use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf2b5;||fa||900&#8243; icon_color=&#8221;#164b82&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;32px&#8221; icon_font_size_tablet=&#8221;26px&#8221; icon_font_size_phone=&#8221;24px&#8221; icon_font_size_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;][\/dsm_icon_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; make_equal=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; sticky_enabled=&#8221;0&#8243;][dsm_blob_image blob_image=&#8221;https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/merger-acquisition-1024&#215;683.webp&#8221; alt=&#8221;merger-acquisition&#8221; title_text=&#8221;merger-acquisition&#8221; blob_title=&#8221;Merger &#038; Acquisition&#8221; show_content_hover=&#8221;on&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; blob_shapes=&#8221;image_thirdteen&#8221; sticky_enabled=&#8221;0&#8243;][\/dsm_blob_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>It is during these times that a customer is most vulnerable as the vast majority of energy is focused inward and your competitors are circling in an attempt to steal your customers.<\/p>\n<p>Customer Centered Consulting Group has a service to help you prepare for and navigate through the aspects of a merger or acquisition where the customer is involved. It is called the \u201cCustomer Stability Gameday.\u201d Although the workshop will be customized to meet the needs of every customer, a session will normally include the following activities:<\/p>\n<ul>\n<li>Customer Risk Assessment (Rating exercise)<\/li>\n<li>Customer Communication Message Design<\/li>\n<li>Customer Communication Delivery Strategy<\/li>\n<li>Customer Relationship Management (CRM) Software Review<\/li>\n<li>Sales &amp; Account Management Team Review<\/li>\n<li>Customer Account Assignments<\/li>\n<li>Customer Service Training Program Review<\/li>\n<li>Customer Survey Consolidation<\/li>\n<li>Systems Integration Planning (Customer records)<\/li>\n<li>Product &amp; Pricing Review (Identify overlap between companies)<\/li>\n<li>Customer Issue Tracking Process Review<\/li>\n<li>Sales Commission Transition Planning<\/li>\n<li>Customer Receivables Transition Planning<\/li>\n<\/ul>\n<p>Working through the customer-related issues that are part of a merger or acquisition can be a project in itself. It is critical that the customers feel as comfortable as possible during the transition, and that the sales team is united as systems, processes, and data are reconciled between the two organizations.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Assuring Customer Stability During a Merger or Acquisition Without customers most businesses would cease to exist. Ensuring the stability of your customers must be a key consideration for any organization going through a merger or acquisition.<div class=\"et_pb_module dsm_icon_divider dsm_icon_divider_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dsm-icon-divider-wrapper dsm-icon-divider-align-center\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"dsm-icon-divider-before dsm-divider\"><\/div>\n\t\t\t\t<div class=\"dsm-icon-divider-image\"><span class=\"dsm-icon-divider-image-wrap\"><span class=\"et-pb-icon\" style=\"color: #164b82;\">&#xf2b5;<\/span><\/span><\/div>\n\t\t\t\t<div class=\"dsm-icon-divider-after dsm-divider\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module dsm_blob_image dsm_blob_image_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dsm_blob_image_wrap dsm_blob_image_one\">\n\t\t\t\t<img decoding=\"async\" src=\"\" alt=\"&#8221;merger-acquisition&#8221;\" title=\"&#8221;merger-acquisition&#8221;\" class=\"et_multi_view_hidden_image\" \/>\n\t\t\t\t<div class=\"dsm_blob_overlay_wrapper\">\n\t\t\t\t<div class=\"dsm_blob_overlay_text\">\n\t\t\t\t<h3 class=\"dsm_blob_title\">&#8221;Merger<\/h3>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\t\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages\/987521329"}],"collection":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/comments?post=987521329"}],"version-history":[{"count":5,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages\/987521329\/revisions"}],"predecessor-version":[{"id":987521334,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages\/987521329\/revisions\/987521334"}],"wp:attachment":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/media?parent=987521329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}