{"id":987521722,"date":"2023-10-18T05:56:24","date_gmt":"2023-10-18T05:56:24","guid":{"rendered":"https:\/\/cccginc.com\/?page_id=987521722"},"modified":"2023-10-19T07:55:36","modified_gmt":"2023-10-19T07:55:36","slug":"fractional-customer-care-officer-cco","status":"publish","type":"page","link":"https:\/\/cccginc.com\/fractional-customer-care-officer-cco\/","title":{"rendered":"Fractional Customer Care Officer (CCO)"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” sticky_enabled=”0″][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”center” header_4_text_align=”center” header_4_text_color=”#164b82″ text_orientation=”center” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n

Customer Care Officer (CCO)<\/h1>\n

[\/et_pb_text][dsm_icon_divider use_icon=”on” font_icon=”||fa||900″ icon_color=”#164b82″ use_icon_font_size=”on” icon_font_size=”32px” icon_font_size_tablet=”26px” icon_font_size_phone=”24px” icon_font_size_last_edited=”on|desktop” _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/dsm_icon_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ theme_builder_area=”post_content” specialty=”on” _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”10px||||false|false” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column type=”1_2″ specialty_columns=”2″ theme_builder_area=”post_content”][et_pb_row_inner _builder_version=”4.22.2″ _module_preset=”default” theme_builder_area=”post_content” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”||||false|false” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]Many companies have finally come to realize that creating a culture that truly values the customer is key to their success. The challenge they face is every member of a traditional executive team has a full plate focusing on Sales, Marketing, Operations, HR, or another aspect of running a company.<\/p>\n

Even though every leader has the intention of creating a good customer experience, it is not their priority. A \u201cCustomer Care Officer\u201d is a member of the executive team who has the entire focus on working with every department to improve the overall level of customer service.<\/p>\n

When an organization does not have the budget to hire a full time Customer Care Officer, CCCG can jump in to fill that need in a part time capacity, coordinating or assisting in areas such as:[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.22.2″ _module_preset=”default” theme_builder_area=”post_content” column_structure=”1_2,1_2″ custom_margin=”0px||||false|false” custom_padding=”10px||||false|false” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” type=”1_2″ theme_builder_area=”post_content”][dsm_icon_list icon_color=”#0C71C3″ list_padding=”||||false|false” _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” custom_margin=”20px||||false|false” sticky_enabled=”0″ text_line_height=”1.8em”][dsm_icon_list_child text=”Customer Feedback Program” font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/dsm_icon_list_child][dsm_icon_list_child text=”Process Review ” font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/dsm_icon_list_child][dsm_icon_list_child text=”Customer Service Training” font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/dsm_icon_list_child][dsm_icon_list_child text=”Organizational Structure Review” font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column_inner][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” type=”1_2″ theme_builder_area=”post_content”][dsm_icon_list icon_color=”#0C71C3″ list_padding=”||||false|false” _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” custom_margin=”20px||||false|false” sticky_enabled=”0″ text_line_height=”1.8em”][dsm_icon_list_child text=”Call Center Operations” font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/dsm_icon_list_child][dsm_icon_list_child text=”Employee Feedback Programs” font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/dsm_icon_list_child][dsm_icon_list_child text=”Team Building” font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/dsm_icon_list_child][dsm_icon_list_child text=”Product Feedback Process” font_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_2″ theme_builder_area=”post_content”][et_pb_image src=”https:\/\/cccginc.com\/wp-content\/uploads\/2023\/10\/customer-care-officer.jpg” _builder_version=”4.22.2″ _module_preset=”default” theme_builder_area=”post_content” title_text=”customer-care-officer” hover_enabled=”0″ sticky_enabled=”0″ align=”center” box_shadow_style=”preset1″][\/et_pb_image][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Customer Care Officer (CCO)

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<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Many companies have finally come to realize that creating a culture that truly values the customer is key to their success. The challenge they face is every member of a traditional executive team has a full plate focusing […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages\/987521722"}],"collection":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/comments?post=987521722"}],"version-history":[{"count":5,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages\/987521722\/revisions"}],"predecessor-version":[{"id":987521846,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/pages\/987521722\/revisions\/987521846"}],"wp:attachment":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/media?parent=987521722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}