{"id":9250,"date":"2019-10-10T15:38:18","date_gmt":"2019-10-10T20:38:18","guid":{"rendered":"https:\/\/wordpress-756621-3933750.cloudwaysapps.com\/?p=9250"},"modified":"2023-10-13T03:04:03","modified_gmt":"2023-10-13T03:04:03","slug":"small-town-service","status":"publish","type":"post","link":"https:\/\/cccginc.com\/customer-experience-2\/small-town-service\/","title":{"rendered":"Small Town Service"},"content":{"rendered":"<p>This summer we had the privilege of traveling to a small town outside of Atlanta named Ball Ground to attend the wedding of a good friend\u2019s daughter.\u00a0 There was just one main street that ran through Ball\u00a0<a>Ground,<\/a>\u00a0Georgia with small shops lining the road.\u00a0 One of the spots that caught our attention was a set of food trailers called \u201cDominics.\u201d\u00a0 One of the\u00a0<a>trailerers<\/a>\u00a0 offered a variety of food and the other served up home made ice cream.\u00a0 The trailers were out in\u00a0<a>front<\/a>\u00a0a small store that sold craft items, many homemade.\u00a0 While we browsed in the store, the owner of the store approached us and let us know that she makes all the ice cream that is sold in the trailer outside.<\/p>\n<p>The young girl working the ice cream trailer was very friendly and asked us what brought us to town and shared which of the homemade ice creams was her favorite.\u00a0 We each selected a flavor and got a couple of scoops in a cone.\u00a0 It was great ice cream!\u00a0 We were about halfway finished\u00a0<a>when<\/a>\u00a0the owner of the trailers stopped by our table to check on us and make sure we were enjoying our ice cream.\u00a0 We visited for a few minutes and he shared how he had decided to move his food\u00a0<a>trucks<\/a>\u00a0to this location.\u00a0 He was very nice and\u00a0<a>thanked\u00a0<\/a>us for choosing his spot for our afternoon treat.<\/p>\n<p>Everyone has probably had a similar experience while traveling and stopping in a small town for a meal or to do some shopping.\u00a0 Why do you typically have a better customer service experience there when compared to a spot in a larger city?<\/p>\n<p><strong>The truth is that it does not have to be that way!\u00a0<\/strong><\/p>\n<p>It comes down to the individuals who are interacting with the customer and how they are trained.\u00a0 Do they proactively engage their customers?\u00a0 Do your employees have a sense of ownership for the product or service they are selling?\u00a0 They do not have to actually own the company, but do their leaders instill a sense of pride in what they are\u00a0<a>selling<\/a>.<\/p>\n<p>Make it a point to offer \u201cSmall Town Service\u201d wherever you are employed.\u00a0 In a time in our history\u00a0<a>when<\/a>\u00a0everyone is in a hurry and impatient to buy what they\u00a0<a>come<\/a>\u00a0to get, focus on the relationship with each customer and slow down enough to understand their needs.\u00a0 If you work in a large organization in a big city, you will stand out even more when you create an exceptional customer experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It comes down to the individuals who are interacting with the customer and how they are trained.<\/p>\n","protected":false},"author":1,"featured_media":987521506,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[13,19],"tags":[],"_links":{"self":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/posts\/9250"}],"collection":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/comments?post=9250"}],"version-history":[{"count":1,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/posts\/9250\/revisions"}],"predecessor-version":[{"id":987521503,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/posts\/9250\/revisions\/987521503"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/media\/987521506"}],"wp:attachment":[{"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/media?parent=9250"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/categories?post=9250"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cccginc.com\/wp-json\/wp\/v2\/tags?post=9250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}