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About CCCG
Company Overview
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CCCG Team
Services
Customer Experience Consulting & Training
Customer Service Training
Service Where it Counts! Training
City of Service Training
Customer Experience Consulting
Feedback Loop Consulting
Voice of the Customer
Customer Care Officer (CCO)
Call Center Consulting
Overall assessment of existing call center
Call center measurements / scorecard
Call center consolidation / relocation
Call flow / queue design
Interactive Voice Response Design
Call handling & customer experience training
Call center outsourcing
Culture & Team Building
Operational Assessments
DiSC Training
Five Dysfunctions of a Team Workshop
Voice of the Employee
Team Building Events
Retreat Facilitation
Leadership Development
Leadership Training
Leadership Coaching
Salesforce.com
Merger & Acquisitions
Assuring Customer Stability
Transition Leadership Teams
Services
Culture of Service
Customer Experience Training
Service Where It Counts Training
City of Service Training
Customer Experience Consulting Program
Operational Assessment
Voice of the Customer Program
Call Center Services
Culture & Team Building
Styles of Influence Program
Employee Surveys
Team Building Events
Retreat Facilitation
Leadership Development
Leadership Training
Salesforce.Com
M&A Services
Success Stories
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Books
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Overall assessment of existing call center
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Recent Posts
Pursue Excellence!
Small Town Service
Can your processes scale to keep up with your growth?
Feedback Flaws!
The Amazon Effect
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