Customer Centered Consulting Group
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Customer Centered Consulting Group

WHO WE ARE

Customer Centered Consulting Group, or CCCG, exists to help organizations learn to improve their relationship with their customers. This is done through a wide range of consulting and training services designed to add or improve key work processes and prepare every team member to efficiently meet the needs of their customers, both internal and external.

Our Company History

1999 – Establishment of Customer Centered Consulting Group

After 10+ years of learning customer service and consulting best practices from companies such as Andersen Consulting, Exxon, and Walt Disney World, David Reed began providing consulting services for a handful of clients in the Orlando area.

2000 – Started Full Time Effort Under the CCCG Banner

After three magical years at Walt Disney World, David Reed leaves to focus full time attention on a group of clients needing the services of Customer Centered Consulting Group.

2003 – CCCG Relocates to Texas

Desiring to return to his home state and to have a more central location from which to serve clients throughout the United States, David Reed moved the company to Frisco, Texas. Frisco is a fast growing suburb on the north side of Dallas.
CCCG began a relationship with Salesforce.com as one of their initial integration partners.

Formed relationship with the Ziglar company. Had the privilege to work with Zig Ziglar and his son Tom. Delivered Customer Service Training and Process Consulting services under the Ziglar umbrella.

2004 – Published First Book

David Reed published Monday Morning Customer Service. The book was used by several national companies as part of their customer service and leadership training program.

Formed a relationship the Lee Colan of The L Group and worked together on several key engagements.

2005 – Published “Business Meets the Bible"

The “Business Meets the Bible” book provides a biblical view of leadership and customer service.

Created the “City of Service” program designed for city government employees.

2006 – Published “A Culture of Service"

Published “A Culture of Service” and began delivering a successful training program by the same name.

Many new clients added to the CCCG family.

2008 – 2016 – Continued Serving Clients – Published “Service Where it Counts“

CCCG team members and partners continued serving a wide variety of clients.

Continued implementing Salesforce.com for clients followed by support arrangements.

Published “Service Where it Counts” which is designed to encourage employees on the front line interacting daily with customers.

2016 to Present

Customer Centered Consulting Group continues to focus on these core services:

  • Customer Experience Consulting & Training
  • Call Center Consulting
  • Culture & Team Building
  • Leadership Development
  • Salesforce.com Implementation / Support
  • Merger & Acquisition Customer Stability