Feedback Loop Review / Implementation Consulting

How do you know if you are doing a good job serving your customers? It is critical to have a customer feedback program in place. I call it a customer feedback “Loop.”

Notice, it is not a line. That is because it is a never-ending process. There are for key steps to a feedback loop:


  • Collect Customer Feedback
  • Identify Trends and Prioritize Service Improvement Initiatives
  • Respond to Issues & Recover as Needed
  • Adjust Product or Service Based on Feedback