Feedback Loop Review / Implementation Consulting
How do you know if you are doing a good job serving your customers? It is critical to have a customer feedback program in place. I call it a customer feedback “Loop.”
Notice, it is not a line. That is because it is a never-ending process. There are for key steps to a feedback loop:
- Collect Customer Feedback
- Identify Trends and Prioritize Service Improvement Initiatives
- Respond to Issues & Recover as Needed
- Adjust Product or Service Based on Feedback
