Customer Experience Consulting & Training


Customer Service Consulting

CCCG has been assisting organizations for 20+ years to improve the overall customer experience. The consulting services are tailored to meet the unique needs of any organization, but could include the following services.


  • Overall Service Assessment
  • Service Solution Design
  • Customer Feedback Program Development
  • Training Program
  • Process Review and Redesign
  • Systems Review and Enhancement Recommendations
  • Hiring Strategies for Finding Customer Focused Employees

Benefits of the “Culture of Service” program
  • EIncrease in customer loyalty
  • EMore efficient operations and less waste
  • EMore referrals from current customers
  • EDecrease in customer complaints
  • ELess time spent in re-work
  • EImproved communication, both internally and with customers
  • EBetter reputation on social media