Customer Experience Consulting & Training
CCCG has been assisting organizations for 20+ years to improve the overall customer experience. The consulting services are tailored to meet the unique needs of any organization, but could include the following services.
- Overall Service Assessment
- Service Solution Design
- Customer Feedback Program Development
- Training Program
- Process Review and Redesign
- Systems Review and Enhancement Recommendations
- Hiring Strategies for Finding Customer Focused Employees
Benefits of the “Culture of Service” program
- EIncrease in customer loyalty
- EMore efficient operations and less waste
- EMore referrals from current customers
- EDecrease in customer complaints
- ELess time spent in re-work
- EImproved communication, both internally and with customers
- EBetter reputation on social media