by Dave | Mar 27, 2018 | Top 10 Customer Turnoffs
It is estimated that most organizations spend up to 25% of their collective effort on re-work, or fixing things that were not done correctly the first time. Poor product or service quality is one of the top 10 customer turnoffs and a key reason why many customers...
by Dave | Mar 20, 2018 | Top 10 Customer Turnoffs
“That’s not my job.” Have you ever made a request of someone only to hear those words? Or, have you been told, “we can’t do that.” Are you ever asked to do something that is not part of your job function? Of course, we all are. Have you had a customer ask for a...
by Dave | Mar 9, 2018 | Top 10 Customer Turnoffs
If you have ever watched, or participated in, a relay race, you know that the most critical point of the race is the handoff between the first runner and the next runner to receive the baton. If this handoff is not accomplished with perfection and the baton is...
by Dave | Mar 2, 2018 | Top 10 Customer Turnoffs
We are an impatient society and want everything now. To illustrate this, have you ever put food in the microwave and taken it out before the “dinger” went off? You impatient person! Some of you may not even remember life before microwave ovens. How did we heat our...
